Customer Support

  • By log in your intranet account, our customer support area can help you track your account: account information, licence expiry date, tickets list.
  • As extranet users, if you have any questions or requests, you can send your tickets to us and we will resolve them quickly.
  • Please note that the authority of sending tickets is only available if your licence is not expired.

TERM OF SERVICES

1. Acceptance of Term of Service

These Terms of Service (the “Agreement” or “Terms of Service”) are a legal agreement between you, either an individual or an entity (“you” or “user”), and YouNet SI, Inc. ( “YouNet SI” ), regarding the Services, as defined below. YouNet SI makes this website (https://www.YouNetSI.com) and all other YouNet SI domains included within this website (the “Website” ), including all information, graphics, documents, text, products and all other elements of the Website and all products offered on this Website and services operated through the Website, available for your use subject to the terms and conditions set forth in this document. By accessing and using this Website, using any YouNet SI services and/or downloading or purchasing any YouNet SI products, you agree to be bound by and to accept these Terms of Service and all terms and conditions contained and/or referenced herein or any additional terms and conditions set forth on this Website.

If you do NOT agree to all these Terms of Service, you should NOT use this Website. If you do NOT agree to any additional specific terms which apply to particular Content (as defined below) or to particular transactions concluded through this Website, then you should NOT use the part of the Website which contains such Content or through which such transactions may be concluded and you should NOT use such Content or conclude such transactions. Also, when you use any current or future YouNet SI services or visit YouNet SI’s or its affiliates’ websites or obtain any products or services, whether free of charge or for payment, of YouNet SI or any business affiliated with YouNet SI, whether or not included in the Website, you will be subject to the guidelines and conditions applicable to such services or business.

These Terms of Service may be amended by YouNet SI at any time upon notice given by any of the following means: through the Website at or after you login to your User Account (as defined below), by email communication to the address provided by you when you set up your User Account. Failure to provide or maintain accurate or current contact information by you will not obviate your responsibility to comply with these Terms of Service as amended from time to time. Please check these Terms of Service published on this Website regularly to ensure that you are aware of all terms governing your use of this Website. Also, specific terms and conditions may apply to non-user generated specific content, products, materials, services or information contained on or available through this Website (the “Content”) or transactions concluded through this Website. Such specific terms may be in addition to these Terms of Service or, where inconsistent with these Terms of Service such specific terms will supersede these Terms of Service only to the extent that the content or intent of such specific terms is inconsistent with these Terms of Service.

YouNet SI reserves the right to make changes or updates with respect to or in the Content of the Website or the format thereof at any time without notice. YouNet SI reserves the right to terminate or restrict access to the Website or any portion thereof for any reason whatsoever at its sole discretion.

2. Users’ obligations

You agree to use the Website, [YouNet SI Apps], and Services only for purposes permitted by these Terms of Service as well as any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions. YOUNET IS NOT RESPONSIBLE FOR ANY VIOLATION OF APPLICABLE LAWS, RULES, OR REGULATIONS COMMITTED BY YOU OR A THIRD PARTY AT YOUR BEHEST. IT IS YOUR RESPONSIBILITY TO ENSURE THAT YOUR USE OF THE WEBSITE, [YOUNET SI APPS], AND SERVICES DOES NOT CONTRAVENE APPLICABLE LAWS, RULES, OR REGULATIONS. Specifically, you agree and warrant that in using the Website and Services, your actions do not contravene the laws, rules, or regulations of (1) the country, state, or locality where you reside, or (2) the country, state, or locality where YouNet SI is located or operates. This includes complying with applicable export and import restrictions as well as other restrictions.

3. Description of Services

YouNet SI enables you to collaborate on projects using a social, cloud-based platform. Companies and individuals alike can use the YouNet SI platform to share confidential files from any location in a secure environment. Managers can create tasks for their employees, upload relevant documents, and coordinate with colleagues to complete projects both effectively and efficiently. Essentially, YouNet SI provides companies with a hub to communicate, collaborate, and create in a secure and accessible virtual, cloud-based environment.

4. Use of the Services by You

You agree to use the Services only for purposes permitted by these Terms of Service as well as any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions. You agree not to access (or attempt to access) any of the Services by any means other than through the means that is provided by YouNet SI or its authorized partners. You agree not to access or attempt to access any of the Services by way of automated means and that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services). Further, you agree:

  • not to disrupt or interfere with any other user’s enjoyment of the Website, the Services, or affiliated or linked sites;
  • not to upload, post, or otherwise transmit through the Website or the Services any viruses or other harmful, disruptive, or destructive files;
  • not to use or attempt to use another user’s User Account, password, or system;
  • not to access or attempt to access any Content or User Content (as defined below), which you are not authorized to access under the terms herein;
  • not to disrupt or interfere with the security of, or otherwise cause harm to, the Website, Services, Content, User Content, system resources, accounts, passwords, servers, or networks connected to or accessible through this Website or any affiliated or linked sites.

5. User content

User Account holders with YouNet SI may upload data, information, material, and documents to be stored and associated with User Accounts on the Website (“User Content”). Subject to these Terms of Service, your User Content may be used in any manner that has been authorized by you. It is your sole responsibility to determine what additional limitations, if any, are placed on the use of the User Content distributed within your working group. If you obtain unauthorized access to materials created or used by others outside of your working group in conjunction with the YouNet SI Service, you have no right to use such materials in any way. You also acknowledge and agree that YouNet SI has no liability of any kind should members of your working group, other persons whom you have allowed to have access to your User Content or any third party modify, destroy, corrupt, copy, or distribute your User Content.YouNet SI does not own any User Content and will not monitor, edit, or disclose any information regarding you or your User Account, including any User Content, without your prior permission except in accordance with these Terms of Service or Privacy Policy. YouNet SI also does not review, inspect, edit or monitor any User Content stored by you or any other user of the Services, including, without limitation, for viruses, worms, “Trojan horses” or any other similar contaminating or destructive features. YouNet SI reserves the right, solely upon its own discretion, to refuse, remove or disable access to User Content stored on YouNet SI’ servers that YouNet SI learns may be illegal or may violate the terms of these Terms of Service, although it has no obligation to do so.You are solely responsible for protecting the information on your computer or your other devices for example, by installing anti-virus software, updating your applications, password protecting your files, and preventing third party access to your computer. You understand that users of YouNet SI Services may store User Content that is unusable due to corruption from viruses, software malfunctions or other causes. YouNet SI is not responsible for any damage that any user may incur through the sharing and use of such User Content.

Support Package: Silver Support:

  •    Handling information requests through the e-ticket system of YouNet SI.
  •    The maximum response time within 24 hours.

6. Your Passwords and Account Security

  • YouNet SI requires you to create a user account (“User Account”) in order to use its Services and may also, from time to time, provide you with additional codes or passwords necessary to access and use certain other features or functions of the Website. In creating your User Account, you agree to submit accurate, current and complete information about yourself and keep such information updated. YouNet SI reserves the right to suspend or terminate accounts which are reasonably suspected to be used in contradiction to the terms herein and/or contain information that is untrue, inaccurate, not current or incomplete.You may also access the Website, [YouNet SI Apps,] and Service by logging in using an authorized third party social network account, such as a Facebook or Twitter account. By doing so, you authorize YouNet SI to collect your personal profile and activity information from that third party social network.Please note that if you opt to use your Facebook account to login to our Website and/or YouNet SI Apps and use our Services or interact with other user of the Website, YouNet SI is able to access all of your data in connection with your Facebook account, including, without limitation your friends list, pictures you posted or those posted of you on Facebook, businesses and stories you ‘liked’, places you visited, etc.
  • This information you provide is used for such purposes as allowing you to set up a user Account and profile that can be used to interact with other users through the Service, improving the content of the Service, customizing the advertising and content you see, and communicating with you about specials and new features. It is completely optional for you to engage in these activities and/or make any purchases from YouNet SI.
  • You shall choose a personal, non-transferable password. User Accounts may not be “shared” or used by more than one individual. After you accept these Terms of Service and your User Account registration has been accepted by YouNet SI, your User Account will be established. You are solely responsible for any and all activities that occur under your User Account, whether or not such use was authorized by you.
  • Please read our Privacy Policy, which describes how YouNet SI collects, uses, discloses, manages and stores your personally identifiable information (“Personal Information”). You agree and understand that you are responsible for maintaining the confidentiality of all user names and passwords associated with any User Account you use to access the Services. Additionally, you may not use anyone else’s User Account at any time, without the permission of such account holder. YouNet SI is not liable for any harm caused or related to the theft or misappropriation of your user name, password, User Content, disclosure of your user name or password, or your authorization of anyone else to use your user name or password. However, you could be held liable for losses incurred by YouNet SI, another user or any third party due to misappropriation and use of your User Account. If you become aware of any unauthorized use of your User Account, please notify YouNet SI immediately at info@younetsi.com

7. Communicating with Other Users

The Website, YouNet SI Apps, and Services may allow you to communicate with other users through a third party VMA or other means. Discretion should be used when disclosing any information through these means, as it may be accessed by third parties. Use of any personally identifiable information, and your options regarding our use of this information, are subject to YouNet SI’s Privacy Policy.

8. Security of User Content

YouNet SI will use all commercially reasonable efforts to restrict access to your User Content to authorized persons. However, no password-protected system of data storage and retrieval can be made entirely impenetrable. Although Bixtrix24 strives to make sure that all data on the Website is secure, you hereby acknowledge and accept that it may be possible for an unauthorized third party to access, view, copy, modify and distribute the data and files you store on the Website or via Services.

9. Technical Support


YouNet SI maintains a community resource for all users on its website which contains frequently asked questions and other useful information concerning the product and its use. In addition, YouNet SI will provide technical support for paying account holders of its Services and its Software (defined below). In order to receive technical support from YouNet SI, the user seeking such support must request such support by contacting YouNet SI using the helpdesk feature. The user should describe the nature of the problem to be resolved as well as providing information about the user (name, address, etc). YouNet SI will make reasonable efforts to respond to such requests in a timely manner,. The user will cooperate with YouNet SI when seeking technical support services by providing information necessary to assist YouNet SI or requested by YouNet SI while diagnosing or resolving the issue. Although YouNet SI cannot guarantee that a technical support issue will be resolved, YouNet SI will make reasonable efforts to perform technical support services in a professional manner.

10. Fee; Payments.

All rights and privileges provided herein to you under these Terms of Service are subject to your payment of applicable fee, if any, to YouNet SI, provided however, that YouNet SI expressly reserves the right to provide the Services free of charge during the Term, and further provided, that YouNet SI, solely at its own discretion and upon termination of this Agreement, may elect to provide the same or similar Services for a fee. Payment for Services shall be at prices as agreed upon between you and YouNet SI. YouNet SI offers multiple Services plans for users, with different fees and functionality features for each plan (“Service Plan”). Payment, if any, shall be made in advance on a monthly-basis and is non-refundable. There will be no refunds or credits for partial months of Services. For instance, if you cancel your subscription to your Service Plan in the middle of a calendar month, you will still be responsible for paying any applicable fees for the rest of that month. All fees are exclusive of taxes, levies, or duties imposed by taxing authorities; you are responsible for paying any such applicable tax. You acknowledge that the amount billed each month may vary for reasons that include, differing amounts due to promotional offers, differing amounts due to changes in your account, or changes in the amount of applicable sales tax, and you authorize us to bill you for such varying amounts.In case of non-payment for any reason, YouNet SI reserves the right to immediately bar the User’s access to the Services.

11. Term/Termination

All content and/or services are provided “as is” and “as available.” YouNet SI hereby expressly disclaims any representations or warranties of any kind, express or implied, including without limitation warranties of merchantability, fitness for any particular purpose, non-infringement, or as to the operation of this website, services or the content. YouNet SI does not warrant or make any representations as to the security of this website, content or services. You acknowledge that any information sent may be intercepted in transmission or otherwise. YouNet SI does not warrant that the website, content or the servers which make this website available or electronic communications sent by YouNet SI are free from viruses or any other harmful elements. Except as agreed by YouNet SI in writing, contractors, agents, dealers or distributors of YouNet SI or any other third party shall not have a right to modify this limited warranty, nor to make any additional warranties.The use of the services or the downloading or other use of any products through the website is done at your own discretion and risk and with your agreement that you will be solely responsible for any damage to your computer system, loss of data, or other harm that results from such activities. YouNet SI assumes no liability for any computer virus or other similar software code that is downloaded to your computer from the website or in connection with any services or products offered through the website. No advice or information whether oral or written, obtained by you from YouNet SI or from the website shall create any warranty not expressly stated in the terms of service. This website may contain references to specific YouNet SI products and services that may not be available in a particular country. Any such reference does not imply or warrant that any such products or services shall be available at any time in any particular country. You understand and agree that by using this website and services contained therein, you may be exposed to content that you may find offensive, indecent or objectionable and that, in this respect, you use the website, services and products at your own risk. In no event shall YouNet SI or any of its affiliates be liable for any direct, indirect, consequential, punitive, special or incidental damages (including, without limitation, damages for loss of business, contract, revenue, data, information or business interruption), under any theory of liability, resulting from, arising out of or in connection with the use of, or inability to use this website or the content, products, services, the statements or actions of any third party on or through this website, any unauthorized access to or alteration of your transmission or data, any information that is sent or received, or not sent or received, any failure to store data, any loss of data, loss or damage to files, loss or damage to the content, any services available through the website that are delayed or interrupted, even if YouNet SI has been advised of the possibility of such damages. any action brought against YouNet SI pertaining to or in connection with this website must be commenced and notified to YouNet SI in writing within one (1) year after the date the cause for action arose. Some jurisdictions do not allow the exclusion of implied warranties or limitations, so the above limitations may not apply to you.

12. Warranties and Disclaimers

All content and/or services are provided “as is” and “as available.” YouNet SI hereby expressly disclaims any representations or warranties of any kind, express or implied, including without limitation warranties of merchantability, fitness for any particular purpose, non-infringement, or as to the operation of this website, services or the content. YouNet SI does not warrant or make any representations as to the security of this website, content or services. You acknowledge that any information sent may be intercepted in transmission or otherwise. YouNet SI does not warrant that the website, content or the servers which make this website available or electronic communications sent by YouNet SI are free from viruses or any other harmful elements. Except as agreed by YouNet SI in writing, contractors, agents, dealers or distributors of YouNet SI or any other third party shall not have a right to modify this limited warranty, nor to make any additional warranties.The use of the services or the downloading or other use of any products through the website is done at your own discretion and risk and with your agreement that you will be solely responsible for any damage to your computer system, loss of data, or other harm that results from such activities. YouNet SI assumes no liability for any computer virus or other similar software code that is downloaded to your computer from the website or in connection with any services or products offered through the website. No advice or information whether oral or written, obtained by you from YouNet SI or from the website shall create any warranty not expressly stated in the terms of service.This website may contain references to specific YouNet SI products and services that may not be available in a particular country. Any such reference does not imply or warrant that any such products or services shall be available at any time in any particular country. You understand and agree that by using this website and services contained therein, you may be exposed to content that you may find offensive, indecent or objectionable and that, in this respect, you use the website, services and products at your own risk. In no event shall YouNet SI or any of its affiliates be liable for any direct, indirect, consequential, punitive, special or incidental damages (including, without limitation, damages for loss of business, contract, revenue, data, information or business interruption), under any theory of liability, resulting from, arising out of or in connection with the use of, or inability to use this website or the content, products, services, the statements or actions of any third party on or through this website, any unauthorized access to or alteration of your transmission or data, any information that is sent or received, or not sent or received, any failure to store data, any loss of data, loss or damage to files, loss or damage to the content, any services available through the website that are delayed or interrupted, even if YouNet SI has been advised of the possibility of such damages. any action brought against YouNet SI pertaining to or in connection with this website must be commenced and notified to YouNet SI in writing within one (1) year after the date the cause for action arose. Some jurisdictions do not allow the exclusion of implied warranties or limitations, so the above limitations may not apply to you.

13. Your Warranties

You hereby warrant that: (i) all information provided by you to YouNet SI in connection with the service is true, accurate, correct, and up to date; (ii) you have full power and authority to enter into the terms of service; (iii) you are of legal age to form a binding contract with YouNet SI; (iv) you will seek all necessary governmental approvals required to effectuate these terms of service; (v) you shall perform all of your obligations under these terms of service in accordance with applicable laws; and (vi) your editorial, text, graphic, audiovisual, and other content that is available to end users of this website and that is not provided by YouNet SI, or this website do not (1) infringe any intellectual property rights of any third party, (2) constitute defamation, libel or obscenity, (3) result in any consumer fraud, product liability, breach of contract to which you are a party or cause injury to any third party, (4) promote violence or contain hate speech, (5) violate any applicable law, statute, ordinance, or regulations, or (6) contain adult content or promote illegal activities.Any and all items downloaded or purchased from this Website is further subject to United States export controls. Thus, no product may be exported or re-exported (i) into (or to a national or resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria, or any other Country to which the U.S. has embargoed goods; or (ii) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Deny Orders. By downloading or using YouNet SI’s Services, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.

14. Notice and Procedure for Making Claims of Copyright Infringement

It is YouNet SI policy to respond to notices of alleged copyright infringement that comply with applicable international intellectual property law (including, in the United States, the Digital Millennium Copyright Act). If you believe that your work has been copied in a way that constitutes copyright infringement, please provide YouNet SI Copyright Agent with the written information specified below. (Please note that this procedure is exclusively for notifying YouNet SI and its affiliates that your copyrighted material has been infringed.)

  •  An electronic or physical signature of the copyright owner or the person authorized to act on behalf of the owner of the copyright interest;
  • A description of the copyrighted work that you claim has been infringed upon;
  • A description of where the material that you claim is infringing is located on this Website;
  • Your address, telephone number, and e-mail address;
  • A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

YouNet SI’s Copyright Agent for notice of claims of copyright infringement on this Website can be reached as follows: E-mail: info@younetsi.com